Error When Running a Report

Written by Lauren Neulinger

Last published at: August 27th, 2021

This article takes you through troubleshooting steps to address a reporting error. If you need additional assistance at any point, please reach out to the Support team ( 


When attempting to run a report, you encounter an error similar to the one below, referencing "a plugin." 

If the error message references a "hexadecimal" error, please reach out to the Support team ( for assistance, as the troubleshooting steps below will not address that error.


  1. Navigate back to the main Reports & Data Sets page, then click the pencil icon to edit the data set for the report you're trying to run.
  2. Examine the selected fields in the data set, and look for the following: 
    • Does more than one field in the data set have the same label?  
    • Do any field labels have special characters?
    • Do any field labels start with a number?
  3. If you identify any of the issues listed above, you have two options: relabel the field(s) directly in the form, or rename the field(s) in the data set. 

Option 1

To relabel a field (question) in the form, follow these steps: 

  1. Identify the process and form where that question exists (e.g. the application form of the 2020 Example Grants process).
  2. Navigate to the form in the process, then edit the question and change the label.

Option 2

If two or more fields have the same label in the data set, first consider if those fields should be combined into one column. 

  • If you want the fields combined into one column, follow the steps below, but select each of the fields you'd like to combine in step 1 and add a space in the Separator field in step 3. Refer to this video for additional details. 
  • If you want the fields to be separate columns, rename each field following the steps below.

To rename a field in the data set, follow these steps: 

  1. Select the box next to the field.
  2. Click the square icon, then click Combine/Rename Fields.
  3. Enter a new name for the field, delete the semicolon in the Separator field, then click OK
    • You can include a number in the field, just not as the first character in the label.
  4.  Rename additional fields as needed in the data set, then click Save before running a report again with the data set.