Request Status Updates and Visibility

Written by Reina Gallion

Last published at: August 4th, 2021

Show Decision Status

When a request has been submitted and is under consideration, the applicant will see the decision status of Undecided on their dashboard. 

Once a request has been approved or denied, the applicable decision status will appear on the applicant’s dashboard after the preset delay time period has passed after the decision date. 

  • For example: If the decision status is set to a 15 day delay, an award approved on May 15 will appear as Undecided until May 30, at which time the decision status will update to Approved.
  • If the award is denied, the status of Denied will appear and the request will move to the Historic Requests tab after the delay time period has passed.
  • The delay can be set to 0 days, meaning the decision status will be visible on the decision date.


By default, the delay is set to 365 days. Follow these steps to change the delay: 

  1. Click the Gear Icon
  2. Click the Pencil Icon next to the Show Decision Status setting. 
  3. Edit the number of days, then click OK.


Enable Details Link on Applicant Dashboard 

You also have the option to show the amount awarded and installment information to applicants on their dashboard for any approved requests. When enabled, the applicant will see a View Details link next to the approved request (once the delay period has passed from the decision date), which leads them to the installment and payment information. 

The Award Details tab displays the installment and payment information.


Follow these steps to turn this setting on or off: 

  1. Click the Gear Icon.
     
  2. Click the Pencil Icon next to the Enables Details link on Applicant Dashboard setting.
  3. Select True or False, then click OK