Evaluation Scoring with Likert Scales

Written by Reina Gallion

Last published at: May 18th, 2018

Within an evaluation form you can choose to add "Scoring" type questions. Most often you allow the reviewers to select from a specific range. For example: 1 through 9

Have you defined your scoring range? If not, you can use a Lickert Scale to provide the reviewers with a description of their choice.

Important tip: for the score to have meaning, each item in the scale should be closely related to the same topic. For example the scale below can be labeled:

"Rate the Project Strengths/Weaknesses"

1 = Poor (Very few strengths and numerous major weaknesses)
2 = Marginal ( A few strengths and a few major weaknesses)
3 = Fair (Some strengths but with at least on major weakness)
4 = Satisfactory (Some strengths but also some moderate weaknesses)
5 = Good (Strong but with at least one moderate weakness)
6 = Very Good ( Strong but with numerous minor weaknesses)
7 = Excellent (Very strong with only some minor weaknesses)
8 = Outstanding (Extremely strong with negligible weaknesses)
9 = Exceptional (Exceptionally strong with essentially no weaknesses)

When you build multiple questions in this fashion and you define the range to your reviewers the GLM software will sum the values of each review and create a score for each request. The scores can then then be assessed across the entire population ie. all of the requests that were reviewed.

Using a Likert Scale can be particularly helpful when all of the options for a "Scoring" type question are defined. You can certainly have all of your questions scored on a 1 through 9 scale, but you must determine what each number represents. Present your reviewers with Likert Scale scoring options and you will get more accurate results across each of the requests that are reviewed.

Have questions? Contact your CSM to discuss how you can make your evaluation form better!