Log In Problems

Log in problems are most commonly caused by the following issues:

  1. The user is using a different email address than the account was created with.
  2. The user is using the wrong password. Users can have a password reset link sent to them by using the Forgot Your Password? link.
  3. The browser is auto-filling an incorrect email address or password.
  4. There is a space before or after the email address or password.
  5. The caps lock is on. Passwords are case sensitive.
  6. The user is on the wrong log in page. Make sure they are on the correct website.

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