Question Types: List Questions

List question types allow you to set a predetermined list of answers that the responder can choose from.

  • Checkbox, Dropdown and Radio Button list items may not exceed 100 characters and will appear on the form in the order created.
  • List items may be reordered by dragging and dropping them into the desired order using the 6 dots icon. They can also be alphabetized by clicking on the “Alphabetize List Items” checkbox.
  • The checkbox question type is our only multi-select question type. If your applicant needs to select more than one item in the list, this question type should be utilized.
    • This question type is commonly used for Demographic Impacted or Geographic Areas Served.
  • A dropdown list will allow the responder to choose 1 answer for a dropdown list. The list options are hidden until the list is expanded by clicking on the dropdown arrow.
    • Drop down lists are the best option for very long lists such as State. 
  • Radio Button questions also allow only one answer to be selected from a list but all of the list options will be visible on the form.
    • Radio buttons are best used for questions that have a short list of possible answers, for example: Yes/No questions or Area of Focus.
  • Scoring questions allow the responder to select from a range of numeric answers.
    • This question type is most commonly only used on evaluation forms because the system will calculate a percentage or score, based on total points received divided by total points possible.
      • Note, the system will not calculate a score on any other form type.
    • When building a scoring question with a range of 1-5, “1” is always low.
    • It is a best practice to define the scale in the instruction area on evaluation questions. (1= poor, 2=fair, 3=good, etc.)
    • An example of a scoring question commonly used is:
      • On a scale from 1 to 5, with one being low and 5 being high, please score the request.
    • You also have the ability to add “N/A” as an option in your scale.
      • If “N/A” is selected by an evaluator, the question will be removed from the total possible score for the form.
      • This is a great option should an evaluator need to opt out of evaluating a request.
    • Keep in mind that the system cannot give more weight to one question than another. If you have 5 questions that have been given a score of 1-5, each question is worth 5 points, for a total of 25 points possible.
    • Once evaluations are complete, you can build reports to add formulas and calculate weighted scores if needed.

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