Retesting Eligibility

Written by Brita Whisler

Last published at: March 6th, 2020

From the Eligibility Center, you have the option to retest an Applicant's eligibility. There are a couple scenarios that may lead to retesting:

  • An eligibility rule has changed,
  • Additional eligibility rules have been added, or
  • An applicant has notified you that one or more of their eligibility responses have changed.
    • For example, if an applicant has received a new ACT score.
    • In this scenario the administrator would want to update the applicant’s eligibility response(s) prior to retesting.
      • Do this by clicking the paper icon next to the applicable Applicant/ Form/Process.
      • Make any desired updates and click Save.

Once you are ready to retest, click the Retest Eligibility icon to the right of the applicant, form and process.

  • Upon retest completion a Eligibility Rules Test popup will appear reflecting if the retest was a pass, or if it was a fail.
    • If the applicant failed, the popup will be a summary of the eligibility rules that were failed.
  • You can also retest in batch by selecting all of the results you would like to retest, scrolling down to Batch Actions and choosing Retest Eligibility.
    • Please note that when retesting in batch the Eligibility Rules Test popup will not appear, instead any changes in pass/fail results will automatically be reflected in the status column.
    • If retesting takes longer than 3 seconds for the system to process, you will see a message letting you know that you can navigate away from the page while the system completes the action. 
      • You will then receive an email when the action is complete, as well as a notification in the site. 
  • When a retest is performed, the applicant will be able to see and apply to any processes where the eligibility status changed from failed to passed.
  • Please note that only eligibility submissions with “Submitted” status may be retested.
  • It is important to note that the Status Date column reflects the date of the current status.
    • This may be the date of the original submission or the date a retest was performed and the status changed.
      • If a retest is performed and the status does not change the status date will not change.